Your Position: Further Services » Mystery-Shopping

... always "up to date"

Improvement potential through mock purchases

We test your sales representatives, your workshop or if you wish other members of your staff.

Your employees represent your company. That's reason enough to get a neutral report on the quality of their work. Or isn't it?
Our mystery shopping consist of two test purchases or contacts. A feed back session is held between the two purchases. This way we can test whether or not the employee has reacted positively to the constructive criticism

Better quality of advice

Increased customer orientation

Increased customer win & satisfaction

Improvement of the “producer image analysis "

Almost 50% of the standard sales elements are not used!